Browse the guides below or contact us directly for help with account issues, payment queries, betting rules, or anything else.
Pick a topic and find the relevant guides and answers
Update, Verify & Secure Your Info
12 GuidesBKash, Nagad, Rocket, Bank
9 GuidesOdds, Markets, Live Bets
15 GuidesWelcome, Cashback, VIP
8 GuidesBaccarat, Roulette, Slots
10 GuidesPassword, Two-Factor Authentication
6 GuidesDownload, Setup & Troubleshooting
7 GuidesLimits & Breaks
5 GuidesOur support team is available 24 hours a day, 7 days a week
The fastest way to get help. Average response time is 3–5 minutes. Full support available in Bengali.
For complex issues or document submissions, send us an email. We typically reply within 1–3 hours.
VIP members can reach their dedicated manager directly on WhatsApp at any time.
Most Frequently Asked Topics
Upload photos of the front and back of your National ID or passport. Verification is usually completed within 2–4 hours.
AccountLog in to your account → Withdrawal → Enter your bKash number → Enter amount → Confirm with OTP.
PaymentUsually arrives within 5–30 minutes. If it's been over an hour, contact us on live chat with your transaction ID.
PaymentGo to Settings → Security → Enable 2FA. Choose either Google Authenticator or SMS OTP.
SecurityTo change your name or date of birth after KYC verification, you'll need to contact support. Your email address can be changed directly from Settings.
Account
BKash and Nagad deposits are instant. Withdrawals take around 30 minutes for standard accounts, 20 minutes for Silver, 15 minutes for Platinum, and are virtually instant for Diamond and Elite members.
Getting support on many online platforms is a frustrating experience — you have to write in English, get robotic replies, and wait hours for a response. Mil Bat's Help Center was built with exactly these issues in mind.
You can chat with us in Bengali on live chat — no English required. Our support team members are Bangladeshi; they understand your situation and give you clear, straightforward answers. Whether it's 2 AM or 5 in the morning — help is available around the clock.
Mil Bat's Help Center organizes issues by category — Account, Payment, Betting, Bonuses, Casino, Security, and Mobile App. Each section includes detailed guides and video tutorials so you can resolve most issues on your own.
Some issues tend to come up repeatedly — like withdrawal delays, bonus credits not showing up, or login problems. For common issues like these Mil Bat's live chat resolves most issues in an average of just 3–5 minutes.
Most Frequently Asked Bonus Questions
The bonus is credited to your balance instantly after your first deposit. 100% bonus up to ৳10,000.
BonusYour real balance can be withdrawn at any time. To withdraw bonus balance, you must first meet the wagering requirements.
BonusBased on your net losses from the previous week, a cashback of 5%–25% — depending on your VIP tier — is automatically credited every Monday.
BonusExpired bonuses are cancelled automatically. Make sure to use them before they expire.
BonusBet on Player, Banker, or Tie — three options to choose from. Banker carries the lowest risk.
CasinoFrom Straight Up and Split to Street and Even/Odd — each bet type carries different odds and risk levels.
CasinoRTP is the average percentage of bets returned to players. It's best to choose slots with an RTP of 95% or higher.
CasinoJust open milbat.ws in your mobile browser — no separate app needed. Fully mobile-optimized.
MobileOpen milbat.ws in your browser and allow notifications — stay updated on bonuses and match alerts.
MobileClear your browser cache or try using a VPN. If the issue persists, let us know on chat.
MobileGo to Settings → Responsible Gaming → set your daily/weekly limits. Reductions take effect immediately.
SecurityIf you need to step away for a while, use the self-exclusion option — available from 1 day up to 1 year.
Responsible
Check the guides and FAQs on this page.
Get help in Bangla right away.
For complex issues, email us with supporting evidence.
Your Security Is Our Top Priority
All data and transactions are protected with 256-bit SSL encryption. Your personal information and funds are completely safe.
User funds are kept completely separate from the company's operational funds — your money is secure under any circumstances.
Casino games use a Random Number Generator independently verified by a third-party auditor.
Set deposit limits, self-exclude, or take a cooling-off period — all options are in your hands.
Mil Bat Strictly compliant with anti-money laundering policy. All transactions are monitored.
Our Bengali-speaking support team is always ready to help, day or night, whenever you need us.
Answers to the Most Frequently Asked Questions